WEBVTT

00:00:07.742 --> 00:00:09.476
>>> THIS MORNING, WE’RE GOING TO

00:00:09.477 --> 00:00:12.479
>>> THIS MORNING, WE’RE GOING TO
PAY A VISIT TO THE DOCTOR.

00:00:12.480 --> 00:00:14.147
PAY A VISIT TO THE DOCTOR.
VICKY NGUYEN IS HERE TO HELP US

00:00:14.148 --> 00:00:15.672
VICKY NGUYEN IS HERE TO HELP US 
PREPARE FOR OUR NEXT

00:00:15.683 --> 00:00:16.273
PREPARE FOR OUR NEXT 
APPOINTMENT.

00:00:16.284 --> 00:00:17.541
APPOINTMENT.
VICKY, ALWAYS GOOD TO HAVE YOU.

00:00:17.552 --> 00:00:20.010
VICKY, ALWAYS GOOD TO HAVE YOU. 
>> I’M GOING TO BE A LITTLE

00:00:20.021 --> 00:00:22.255
>> I’M GOING TO BE A LITTLE 
DISTRACTED BECAUSE GABRIEL MACHT

00:00:22.290 --> 00:00:23.547
DISTRACTED BECAUSE GABRIEL MACHT
IS SITTING RIGHT HERE.

00:00:23.558 --> 00:00:24.048
IS SITTING RIGHT HERE. 
>> YES.

00:00:24.059 --> 00:00:26.016
>> YES.
HE WILL WATCH IT THE WHOLE TIME.

00:00:26.027 --> 00:00:28.294
HE WILL WATCH IT THE WHOLE TIME.
>> I KNOW.

00:00:28.296 --> 00:00:29.663
>> I KNOW.
>> NO PRESSURE.

00:00:29.697 --> 00:00:31.321
>> NO PRESSURE. 
>> YOU ARE DOING THIS MEDICAL

00:00:31.332 --> 00:00:31.665
>> YOU ARE DOING THIS MEDICAL 
SEGMENT.

00:00:31.699 --> 00:00:32.422
SEGMENT. 
>> OKAY, GOOD.

00:00:32.433 --> 00:00:36.169
>> OKAY, GOOD. 
>> FIRST OF ALL, BEFORE YOU

00:00:36.204 --> 00:00:37.728
>> FIRST OF ALL, BEFORE YOU 
BEGIN, IT’S NEXT TO IMPOSSIBLE

00:00:37.739 --> 00:00:39.072
BEGIN, IT’S NEXT TO IMPOSSIBLE 
TO EVEN GET AN APPOINTMENT NOW.

00:00:39.107 --> 00:00:39.964
TO EVEN GET AN APPOINTMENT NOW. 
>> I KNOW.

00:00:39.975 --> 00:00:42.132
>> I KNOW. 
>> SO HOW DO YOU EVEN GET IN TO

00:00:42.143 --> 00:00:42.876
>> SO HOW DO YOU EVEN GET IN TO 
SEE A DOCTOR?

00:00:42.910 --> 00:00:44.434
SEE A DOCTOR?
>> THE FIRST THING YOU WANT TO

00:00:44.445 --> 00:00:46.280
>> THE FIRST THING YOU WANT TO 
DO IS TARGET YOUR FOCUS WHO YOU

00:00:46.314 --> 00:00:47.981
DO IS TARGET YOUR FOCUS WHO YOU 
WILL TRY TO MAKE THE APPOINTMENT

00:00:47.982 --> 00:00:48.281
WILL TRY TO MAKE THE APPOINTMENT
WITH.

00:00:48.283 --> 00:00:50.174
WITH.
IT IS SIMPLE, BUT YOU DO WANT TO

00:00:50.185 --> 00:00:51.484
IT IS SIMPLE, BUT YOU DO WANT TO
CONTACT YOUR INSURANCE COMPANY

00:00:51.486 --> 00:00:53.420
CONTACT YOUR INSURANCE COMPANY 
AND KNOW WHO THE LIST OF

00:00:53.421 --> 00:00:54.788
AND KNOW WHO THE LIST OF 
PROVIDERS IS THAT YOU CAN GET

00:00:54.789 --> 00:00:55.245
PROVIDERS IS THAT YOU CAN GET 
APPROVED FOR.

00:00:55.256 --> 00:00:58.115
APPROVED FOR.
IF YOU ARE ON MEDICARE, GO TO

00:00:58.126 --> 00:00:59.159
IF YOU ARE ON MEDICARE, GO TO 
MEDICARE.GOV AND CLICK ON THE

00:00:59.194 --> 00:01:01.686
MEDICARE.GOV AND CLICK ON THE 
TABITHA SAYS PROVIDERS AND

00:01:01.697 --> 00:01:02.052
TABITHA SAYS PROVIDERS AND 
SERVICES.

00:01:02.063 --> 00:01:03.430
SERVICES.
WHEN YOU CALL TO MAKE THE

00:01:03.431 --> 00:01:04.898
WHEN YOU CALL TO MAKE THE 
APPOINTMENT AND THEY TELL YOU IT

00:01:04.933 --> 00:01:06.557
APPOINTMENT AND THEY TELL YOU IT
IS NOT FOR ANOTHER FEW WEEKS OR

00:01:06.568 --> 00:01:08.225
IS NOT FOR ANOTHER FEW WEEKS OR 
FEW MONTHS, YOU WILL WRITE DOWN

00:01:08.236 --> 00:01:09.570
FEW MONTHS, YOU WILL WRITE DOWN 
EVERYBODY’S NAME THAT YOU TALK

00:01:09.604 --> 00:01:09.960
EVERYBODY’S NAME THAT YOU TALK 
TO.

00:01:09.971 --> 00:01:11.829
TO.
BE POLITE AND FRIENDLY AND ASK

00:01:11.840 --> 00:01:13.974
BE POLITE AND FRIENDLY AND ASK 
THEM, WHAT ARE THE CHANCES I CAN

00:01:14.009 --> 00:01:15.366
THEM, WHAT ARE THE CHANCES I CAN
GET IN WHEN THERE IS A

00:01:15.377 --> 00:01:15.776
GET IN WHEN THERE IS A 
CANCELLATION?

00:01:15.810 --> 00:01:17.067
CANCELLATION?
IS THERE A TIME OF DAY OR IS

00:01:17.078 --> 00:01:18.212
IS THERE A TIME OF DAY OR IS 
THERE A CERTAIN DAY?

00:01:18.246 --> 00:01:20.671
THERE A CERTAIN DAY?
IS IT TUESDAY MORNINGS WHEN YOU

00:01:20.682 --> 00:01:22.440
IS IT TUESDAY MORNINGS WHEN YOU 
GET A LOT OF CANCELLATIONS?

00:01:22.451 --> 00:01:24.685
GET A LOT OF CANCELLATIONS?
CAN I CALL YOU BACK THEN?

00:01:24.719 --> 00:01:26.877
CAN I CALL YOU BACK THEN?
THE OTHER THING TO DO IS VERIFY.

00:01:26.888 --> 00:01:28.546
THE OTHER THING TO DO IS VERIFY.
JUST MAKE SURE THAT YOU REALLY

00:01:28.557 --> 00:01:30.591
JUST MAKE SURE THAT YOU REALLY 
ARE COVERED AND THAT THEY WILL

00:01:30.625 --> 00:01:31.825
ARE COVERED AND THAT THEY WILL 
BILL YOUR INSURANCE.

00:01:31.826 --> 00:01:33.660
BILL YOUR INSURANCE.
AND THEN ASK ABOUT VIRTUAL

00:01:33.662 --> 00:01:34.452
AND THEN ASK ABOUT VIRTUAL 
VISITS WHEN POSSIBLE.

00:01:34.463 --> 00:01:36.954
VISITS WHEN POSSIBLE.
THE CDC DID A SURVEY AND FOUND

00:01:36.965 --> 00:01:40.458
THE CDC DID A SURVEY AND FOUND 
THAT 87% OF PROVIDERS SAY, YES,

00:01:40.469 --> 00:01:43.061
THAT 87% OF PROVIDERS SAY, YES, 
I OFFER TELEMEDICINE.

00:01:43.072 --> 00:01:45.763
I OFFER TELEMEDICINE.
ONLY 87% HAVE TAKEN ADVANTAGE OF

00:01:45.774 --> 00:01:46.874
ONLY 87% HAVE TAKEN ADVANTAGE OF
IT.

00:01:46.875 --> 00:01:48.833
IT.
IF YOU DO NOT HAVE INSURANCE,

00:01:48.844 --> 00:01:51.703
IF YOU DO NOT HAVE INSURANCE, 
COMMUNITY HEALTH CLINICS ARE

00:01:51.714 --> 00:01:52.013
COMMUNITY HEALTH CLINICS ARE 
GREAT.

00:01:52.047 --> 00:01:53.471
GREAT.
FIGURE OUT WHO CAN SEE YOU

00:01:53.482 --> 00:01:54.806
FIGURE OUT WHO CAN SEE YOU 
HOPEFULLY IN A TIMELY FASHION.

00:01:54.817 --> 00:01:56.717
HOPEFULLY IN A TIMELY FASHION.
BUT BE YOUR OWN BEST ADVOCATE.

00:01:56.752 --> 00:02:00.855
BUT BE YOUR OWN BEST ADVOCATE. 
>> SO WE FINALLY GET OUR

00:02:00.856 --> 00:02:01.255
>> SO WE FINALLY GET OUR 
APPOINTMENT.

00:02:01.256 --> 00:02:02.513
APPOINTMENT.
THERE IS SOME HOMEWORK WE SHOULD

00:02:02.524 --> 00:02:03.358
THERE IS SOME HOMEWORK WE SHOULD
DO BEFORE WE GO.

00:02:03.392 --> 00:02:04.215
DO BEFORE WE GO. 
>> YES.

00:02:04.226 --> 00:02:05.325
>> YES.
FIRST, MAKE SURE YOU ARE TAKING

00:02:05.360 --> 00:02:07.017
FIRST, MAKE SURE YOU ARE TAKING 
ADVANTAGE OF ALL THE

00:02:07.028 --> 00:02:07.928
ADVANTAGE OF ALL THE 
PREVENTATIVE CARE OFFERED.

00:02:07.963 --> 00:02:09.020
PREVENTATIVE CARE OFFERED.
FOR EXAMPLE, UNDER THE

00:02:09.031 --> 00:02:10.431
FOR EXAMPLE, UNDER THE 
AFFORDABLE CARE ACT, YOUR

00:02:10.465 --> 00:02:11.865
AFFORDABLE CARE ACT, YOUR 
WELLNESS EXAM ONCE A YEAR, ALL

00:02:11.867 --> 00:02:13.458
WELLNESS EXAM ONCE A YEAR, ALL 
OF YOUR VACCINATIONS, YOUR

00:02:13.469 --> 00:02:15.203
OF YOUR VACCINATIONS, YOUR 
SCREENINGS FOR THINGS LIKE

00:02:15.204 --> 00:02:17.262
SCREENINGS FOR THINGS LIKE 
DIABETES, CHOLESTEROL, EVEN SOME

00:02:17.273 --> 00:02:18.896
DIABETES, CHOLESTEROL, EVEN SOME
CANCERS, THAT IS ALL COVERED TO

00:02:18.907 --> 00:02:21.008
CANCERS, THAT IS ALL COVERED TO 
YOU WITH NO COST OUT-OF-POCKET

00:02:21.009 --> 00:02:23.477
YOU WITH NO COST OUT-OF-POCKET 
AS LONG AS IT’S CODED AS

00:02:23.479 --> 00:02:24.135
AS LONG AS IT’S CODED AS 
PREVENTATIVE CARE.

00:02:24.146 --> 00:02:26.314
PREVENTATIVE CARE.
MOST INSURANCE OPERATES THE SAME

00:02:26.315 --> 00:02:26.881
MOST INSURANCE OPERATES THE SAME
WAY.

00:02:26.915 --> 00:02:28.606
WAY.
BE FAMILIAR WITH HOW MUCH YOU

00:02:28.617 --> 00:02:30.441
BE FAMILIAR WITH HOW MUCH YOU 
HAVE ALREADY PAID TOWARDS THAT

00:02:30.452 --> 00:02:30.818
HAVE ALREADY PAID TOWARDS THAT 
DEDUCTIBLE.

00:02:30.819 --> 00:02:32.486
DEDUCTIBLE.
ONCE YOU HIT THAT DEDUCTIBLE,

00:02:32.521 --> 00:02:34.722
ONCE YOU HIT THAT DEDUCTIBLE, 
ALL OF THAT WILL GO DOWN

00:02:34.723 --> 00:02:35.146
ALL OF THAT WILL GO DOWN 
SPECIFICALLY.

00:02:35.157 --> 00:02:35.914
SPECIFICALLY.
I LOVE THIS ONE.

00:02:35.925 --> 00:02:37.958
I LOVE THIS ONE.
YOU CAN ALWAYS GO TO YOUR

00:02:37.993 --> 00:02:39.417
YOU CAN ALWAYS GO TO YOUR 
INSURANCE COMPANY’S COST

00:02:39.428 --> 00:02:39.794
INSURANCE COMPANY’S COST 
ESTIMATE.

00:02:39.795 --> 00:02:40.628
ESTIMATE.
BUT THERE IS SOMETHING CALLED

00:02:40.629 --> 00:02:42.029
BUT THERE IS SOMETHING CALLED 
THE HEALTH CARE BLUE BOOK.

00:02:42.031 --> 00:02:44.232
THE HEALTH CARE BLUE BOOK.
IF YOU ARE FAMILIAR WITH THE

00:02:44.233 --> 00:02:45.156
IF YOU ARE FAMILIAR WITH THE 
KELLY BLUE BOOK.

00:02:45.167 --> 00:02:47.869
KELLY BLUE BOOK.
ON AVERAGE PATIENTS SAVE $1,500

00:02:47.903 --> 00:02:49.560
ON AVERAGE PATIENTS SAVE $1,500 
ON NEW REPLACEMENT OR ANY KIND

00:02:49.571 --> 00:02:53.107
ON NEW REPLACEMENT OR ANY KIND 
OF PROCEDURE CAN VARY AS MUCH AS

00:02:53.142 --> 00:02:54.265
OF PROCEDURE CAN VARY AS MUCH AS
500% BETWEEN PROVIDERS.

00:02:54.276 --> 00:02:56.010
500% BETWEEN PROVIDERS.
SO YOU MIGHT HAVE A LIST OF

00:02:56.045 --> 00:02:56.968
SO YOU MIGHT HAVE A LIST OF 
DOCTORS THAT YOU CAN CHOOSE

00:02:56.979 --> 00:02:58.313
DOCTORS THAT YOU CAN CHOOSE 
FROM, BUT YOU CAN GO TO THE ONE

00:02:58.347 --> 00:02:59.671
FROM, BUT YOU CAN GO TO THE ONE 
THAT WILL COST YOU LESS MONEY.

00:02:59.682 --> 00:03:01.649
THAT WILL COST YOU LESS MONEY.
AND THAT WILL ULTIMATELY HELP

00:03:01.650 --> 00:03:03.484
AND THAT WILL ULTIMATELY HELP 
YOU WITH YOUR INSURANCE PREMIUMS

00:03:03.519 --> 00:03:04.109
YOU WITH YOUR INSURANCE PREMIUMS
AS WELL.

00:03:04.120 --> 00:03:05.744
AS WELL.
YOU JUST NEED AN E-MAIL TO SIGN

00:03:05.755 --> 00:03:06.011
YOU JUST NEED AN E-MAIL TO SIGN 
UP.

00:03:06.022 --> 00:03:08.814
UP. 
>> BEFORE YOU COME TO THE

00:03:08.825 --> 00:03:09.614
>> BEFORE YOU COME TO THE 
APPOINTMENT, THERE ARE CERTAIN

00:03:09.625 --> 00:03:10.782
APPOINTMENT, THERE ARE CERTAIN 
THINGS YOU NEED TO BRING WITH

00:03:10.793 --> 00:03:11.026
THINGS YOU NEED TO BRING WITH 
YOU.

00:03:11.060 --> 00:03:12.117
YOU.
WHAT DO YOU NEED?

00:03:12.128 --> 00:03:14.186
WHAT DO YOU NEED?
>> YOU NEED YOUR ID AND

00:03:14.197 --> 00:03:14.629
>> YOU NEED YOUR ID AND 
INSURANCE CARD.

00:03:14.664 --> 00:03:16.231
INSURANCE CARD.
TAKE A PICTURE OF THE FRONT AND

00:03:16.232 --> 00:03:18.366
TAKE A PICTURE OF THE FRONT AND 
BACK OF YOUR INSURANCE CARD AND

00:03:18.367 --> 00:03:20.735
BACK OF YOUR INSURANCE CARD AND 
KEEP IT ON AN ALBUM IN YOUR

00:03:20.736 --> 00:03:21.035
KEEP IT ON AN ALBUM IN YOUR 
PHONE.

00:03:21.037 --> 00:03:23.238
PHONE.
THEN IF YOU HAD ANY RECENT

00:03:23.239 --> 00:03:24.396
THEN IF YOU HAD ANY RECENT 
SURGERIES, PAST SURGERIES OR YOU

00:03:24.407 --> 00:03:27.508
SURGERIES, PAST SURGERIES OR YOU
ARE ON A BUNCH OF MEDICATION,

00:03:27.543 --> 00:03:28.576
ARE ON A BUNCH OF MEDICATION, 
MAKE A LIST.

00:03:28.578 --> 00:03:29.244
MAKE A LIST.
WRITE IT DOWN.

00:03:29.245 --> 00:03:31.470
WRITE IT DOWN.
YOU DON’T WANT TO BE THINKING,

00:03:31.481 --> 00:03:33.272
YOU DON’T WANT TO BE THINKING, 
WHAT IS IT I TAKE ON SUNDAYS.

00:03:33.283 --> 00:03:34.506
WHAT IS IT I TAKE ON SUNDAYS.
HAVE IT WRITTEN DOWN.

00:03:34.517 --> 00:03:35.617
HAVE IT WRITTEN DOWN.
SAME IF YOU HAVE BEEN SEEING

00:03:35.651 --> 00:03:37.142
SAME IF YOU HAVE BEEN SEEING 
OTHER DOCTORS.

00:03:37.153 --> 00:03:39.711
OTHER DOCTORS.
ASK IF YOU CAN BRING A COPY OF

00:03:39.722 --> 00:03:41.180
ASK IF YOU CAN BRING A COPY OF 
THOSE RECORDS OF LAB RESULTS,

00:03:41.191 --> 00:03:42.223
THOSE RECORDS OF LAB RESULTS, 
RECENT TESTING.

00:03:42.258 --> 00:03:43.615
RECENT TESTING.
I LOVE THIS THE MOST.

00:03:43.626 --> 00:03:45.160
I LOVE THIS THE MOST.
BRING SOMEONE ELSE WITH YOU, IF

00:03:45.194 --> 00:03:45.560
BRING SOMEONE ELSE WITH YOU, IF 
POSSIBLE.

00:03:45.561 --> 00:03:47.152
POSSIBLE.
NOT ONLY IS THAT ANOTHER SET OF

00:03:47.163 --> 00:03:48.296
NOT ONLY IS THAT ANOTHER SET OF 
EYES AND EARS.

00:03:48.298 --> 00:03:49.722
EYES AND EARS.
THEY CAN ALSO WRITE THINGS DOWN

00:03:49.733 --> 00:03:51.033
THEY CAN ALSO WRITE THINGS DOWN 
AND MAKE SURE YOUR LIST OF

00:03:51.067 --> 00:03:53.101
AND MAKE SURE YOUR LIST OF 
QUESTIONS OR CONCERNS IS IN A

00:03:53.102 --> 00:03:54.059
QUESTIONS OR CONCERNS IS IN A 
NOTEBOOK OR ON YOUR PHONE.

00:03:54.070 --> 00:03:55.494
NOTEBOOK OR ON YOUR PHONE.
YOU DON’T WANT TO FORGET WHEN

00:03:55.505 --> 00:03:56.028
YOU DON’T WANT TO FORGET WHEN 
YOU ARE THERE.

00:03:56.039 --> 00:03:57.539
YOU ARE THERE.
YOU WANT TO MAKE SURE YOU HIT

00:03:57.574 --> 00:03:58.607
YOU WANT TO MAKE SURE YOU HIT 
ALL OF THOSE QUESTIONS.

00:03:58.608 --> 00:04:02.768
ALL OF THOSE QUESTIONS. 
>> A LOT OF THOSE HAVE A MY

00:04:02.779 --> 00:04:03.235
>> A LOT OF THOSE HAVE A MY 
CHART.

00:04:03.246 --> 00:04:05.081
CHART.
IT KEEPS ALL OF YOUR MEDICAL

00:04:05.114 --> 00:04:06.004
IT KEEPS ALL OF YOUR MEDICAL 
RECORDS AND YOUR PRESCRIPTIONS

00:04:06.015 --> 00:04:07.315
RECORDS AND YOUR PRESCRIPTIONS 
AND EVERYTHING SO THAT WHEN YOU

00:04:07.317 --> 00:04:07.583
AND EVERYTHING SO THAT WHEN YOU 
GO, YOUR DOCTOR CAN JUST ACCESS